Vonigo is field service management software that can manage multiple locations and multiple brands. Its user-friendly interface includes unique functions such as online booking. We demoed the software and researched user reviews to dive deep into Vonigo’s features, price, and user experience.
What we found: Vonigo is an excellent franchise solution that works great for managing multiple brands. However, the high price tag is hard for small businesses to justify.
Table of contents:
|LawnStarter Rating||4 out of 5|
|Price Range||$98 and up|
|Pricing Model||User and feature based|
|Made For||Field service businesses with multiple locations|
|Features||• Online booking|
• Franchise management
• Billing and Payments
• Customer management
Vonigo Overall Rating: 4 out of 5 Stars
Vonigo Key Features
Vonigo’s competitive advantage is its ability to handle multiple locations and separate brands. It is also completely customizable.
Key features include:
First and foremost, Vonigo is designed for franchises and multiple locations. Therefore, the software is partitioned by location (e.g., cities). Each location will have its own database for just about everything, including:
- Work orders
On the Vonigo web application, select a location from the dropdown menu.
Zip codes define locations. You can have one or more zip codes determine each location.
A Vonigo project manager will work with you to configure location settings.
- Defining locations
- Online booking
- Employee access
One of Vonigo’s unique features is its online booking engine that enables your customers to get a quote and book services online. After sign-up, Vonigo will configure the engine to meet your individual needs.
Online booking breaks down into a 4 step process:
- Step 1 – Select services: Potential customers enter their zip code to determine if they can book services and what services they can book. The customer will answer questions to determine the price and duration of the appointment.
- Step 2 – Select date/time: The potential customer is shown available days and times to schedule. Vonigo’s sales rep suggests revealing the price in step 2 to maximize conversion.
- Step 3 – Customer details: Details may include name, address, phone number, etc.
- Step 4 – Confirmation: The appointment is confirmed!
The sales rep told me I could connect Google Maps to trace property size for determining a price. He said it is free to connect to Google Maps, but extra fees may apply if I need custom development.
Billing and Payments
Vonigo includes tools that streamline quotes, invoices, and payments. It also integrates with QuickBooks for your accounting needs.
You can paperlessly invoice customers via email; then, your customers can pay online through the payment portal.
An Alabama-based payment processing company recently purchased Vonigo. The sales representative told me they would match whatever rate I currently pay, or their rate might be lower. He also said he could probably waive payment processing setup fees.
Vonigo has CRM (customer relationship management) functionality. You will find a database of potential customers under the Leads tab and a database of current customers under Accounts.
Because Vonigo is made for companies with multiple locations, everything (including customers) is organized by zip code. Customer management functionality includes:
- Automated notifications
- Job management
- Call center integration
Vonigo’s pricing depends on the number of users and the features you want to access. Please see list prices in the tables below (actual quotes may vary).
Month to Month Pricing
|Tier||Monthly cost per office user||Monthly cost per mobile only user|
Monthly Cost When Paid Annually
|Tier||Monthly cost per office user||Monthly cost per mobile-only user|
The table below shows which features come with each pricing plan.
|Lead and contact management||✔||✔||✔|
|Location based scheduling||✔||✔||✔|
|Estimates, quotes, invoicing||✔||✔||✔|
|Location specific pricing and tax||✗||✔||✔|
|Google Maps integration||✗||✔||✔|
You can pay additional fees to access extra features and services. Please see the table below for more information.
|Template customization||$125 / hour|
|API Development||$150 / hour|
|Online booking engine||$1,875 setup fee then $89 / month|
|Dynamic lead forms||$1,175 setup fee then $18 / month|
|Pay invoices online||$575 setup fee then $9 / month|
|Route optimization||$59 per vehicle / month|
|API Access||$149 / month|
|Sandbox Training Environment||$149 / month|
|Manage multiple brands||$129 / month|
|Texting (SMS)||$40 / month (up to 1,000 messages)|
There is also a $3,985 setup fee. During onboarding, you work with a project manager to customize the software for your organization.
Please note: The prices above seem to be suggestions. The sales rep was fast talking and seemed willing to make a deal.
Here is the quote I got for a small landscaping company with one office worker and three mobile users. As you can see, the actual quote differs from the list prices.
|One office worker||$90 / month|
|Three field workers||$75 / month|
|Texting||$20 / month|
|Route optimization for 3 trucks||$117 / month|
|Backend setup fee||$2,000|
|Online booking set up fee||$1,250|
Total upfront cost: $3,250
Total monthly cost: $302
The sales rep said I could access the following features at no extra charge:
- Vonigo API access
- QuickBooks integration
- Google Maps integration
Vonigo User Reviews
Easy to use: “The ease of use was huge. Being able to add in a pickup takes less than a minute.” – Kyle T. from Capterra
Excellent online booking feature: “We’ve been working hard over the last year to focus in on our customers’ booking experience. By working closely with Vonigo’s API and developers, we’ve been able to create something really special on the front-end that our whole team is proud of. On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric.” – Sawyer W. from Capterra
App and support have declined in quality: “The pros of the software used to outweigh the cons. It used to be a great tool for us to screen and schedule our donation pickups. Now it’s just so glitchy and things just stop working every once in a while and technical support is just about non-existent now. That wasn’t always the case.” – Walt F. from Capterra
Great customer service: “Great customer service with many features. Very customizable. Some of the functions, like setting up reports, take a while to learn, but they are good at helping you through the process.” – Administrator in Consumer Services from g2
Latest update has caused problems: “The latest update is absolutely horrible. It lags embarrassingly slow, constantly kicks me out, and the interface is extremely glitchy. I have two devices I used it on, S9+ and an S7, slow on my S9+ and barely even works on my S7.” – A Google user from Google Play
Pros and Cons of Vonigo
Vonigo is an excellent solution for streamlining multi-location field service companies but also has drawbacks.
✓ API access
✓ Online booking tools
✓ Excellent customer support
✓ Can manage multiple brands
✓ User-friendly design
|✗ High upfront cost|
✗ No bulk reschedule
✗ Not intended for small businesses
✗ A lot of additional fees
I would have included “no contract required” under Pros, but with hefty setup fees, I would say there are still strings attached.
Alternatives to Vonigo
Don’t want to pay $3,000 upfront? Here are some Vonigo alternatives:
- Smart Service: Smart Service is also customizable and feature-packed but requires much less money upfront.
- RazorSync: This beautifully designed software is affordable and customizable, making it appropriate for any field service industry.
- Housecall Pro: Housecall Pro is excellent software for small and medium-sized companies.
- ServiceTitan: ServiceTitan is field service software for single appointment scheduling.
- FieldRoutes: Owned by ServiceTitan, FieldRoutes is for companies that schedule recurring appointments.
- WorkWave: WorkWave is a comprehensive solution that is best suited for larger organizations.
- mHelpDesk: mHelpDesk is general purpose field service software with features for job management, scheduling, dispatching, and more.
- Jobber: Jobber is an affordable field service solution that offers a free trial.
Vonigo is a user-friendly solution tailored to meet your company’s needs. I suggest scheduling a demo if you are managing multiple locations or brands. However, if you run a small or single-location company, you can probably find a less expensive solution to meet your business needs.
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