Frequently Asked Questions

Yes, it's called our Done Right Guarantee. Tell us within 5 days if anything's off and we'll re-mow or refund. 95% of our services satisfy the customer on the first visit. For the other 5%, our guarantee kicks in. Plus, every job is covered by our $2 Million Property Protection Pledge for any accidental damage. Just rate honestly in the app and we'll make it right.

We primarily use it for service updates like completion texts. We never spam call, and you can opt out of marketing texts anytime by replying STOP.

Never. No contracts, no long-term commitments, ever. We're confident you'll love our service based on quality, not because you're locked in. We do ask you to try us for 3 visits - enough time for your pro to learn your lawn and for you to see consistent results. After that, you're free to pause, skip, or cancel anytime with 48 hours notice.

Every standard service includes three things: precision mowing at the right height for your grass type, crisp edging along all driveways and walkways, and blowing grass clippings off all hard surfaces. Simple, consistent, done right every time.

Pick the date that works for you. 9 out of 10 customers have availability within 48 hours.

Most customers pay $39-$55 per mow after the introductory offer. Your exact price depends on lawn size and service frequency. Get your personalized quote in 30 seconds.

To ensure the best possible service and fair compensation for our Pros, a long grass fee might apply if your lawn is significantly overgrown (grass over 9 inches). Mowing excessively tall grass takes extra time and effort. We recommend regular service to avoid this fee and keep your lawn looking its best. For more details on overgrowth fees and mowing guidelines, please refer to our policies.

Yes, LawnStarter is safe for both pets and kids. Our standard lawn treatments are pet- and family-friendly. If you prefer a specific type of product, you can request a manual quote and let your Pro know which chemicals or treatments you'd like them to use.

LawnStarter offers a wide range of services including lawn mowing, fertilization, aeration, landscaping, tree trimming, leaf removal, pest control, and more. You can book most services instantly through the app or website, while some require a custom quote.

Yes! You can request additional services anytime through the LawnStarter website or app. Just click on "Browse" to view available options and request a quote for the service you need—whether it's bush trimming, landscaping, or other yard projects.

Yes! We offer both bush and hedge trimming through our Bush Trimming quote option. If you know how many bushes you have, you can get instant pricing and schedule the service directly through the LawnStarter website or app.

LawnStarter offers recurring lawn treatment programs that include fertilization, weed control, and soil enhancement services. You can get instant pricing and schedule the service directly through the LawnStarter website or app.

Enjoy your yard again with LawnStarter's mosquito control. Choose a one-time or recurring service that uses pet-safe, EPA-approved treatments. This quickly reduces mosquito populations for up to 30 days by targeting their hiding spots. You can get instant pricing and book directly through the LawnStarter website or app.

Absolutely! We offer flower bed weeding to keep your gardens pristine. Get an instant quote and book this service directly through our website or app.

Yes, LawnStarter offers leaf removal. For straightforward jobs, you can get an instant quote directly through our app or website. For more nuanced or extensive leaf & debris removal, you can request a custom quote. Services can be booked directly through the LawnStarter website or app.

Yes, LawnStarter offers yard cleanup as a quoted service. Just request it through the app or website.

Lawn aeration involves perforating the soil to allow air, water, and nutrients to reach grassroots, this helps relieve compaction and promotes healthier growth. It's especially beneficial for lawns with heavy foot traffic or clay soil.

Overseeding is the process of spreading grass seed over an existing lawn to fill in bare spots, improve density, and enhance color. It's best done in early fall or spring, especially if your lawn looks thin or patchy.

LawnStarter is available in over 3,000 cities across more than 300 markets nationwide, including major cities like Atlanta, Dallas, Miami, and San Diego.

Yes, LawnStarter does service commercial properties. You can request service for a commercial location directly through the LawnStarter website or app by entering the property address and selecting the services you need.

You can add multiple properties to your LawnStarter account and manage them individually. Just go to the app or website, tap your name, then "Add Property."

We mulch clippings back into your lawn. It's actually healthier for your grass, acts as natural fertilizer, and saves you money on lawn treatments. This eco-friendly approach is standard for all our services.

Yes! We handle tree trimming and general tree care. For really big jobs that require specialty equipment or certified arborists, we'll connect you with the right experts. Just request a quote through the app.

We're honest: purely organic treatments don't deliver the best results. But every treatment we use is carefully selected to keep your family and pets perfectly safe. Just let us know if you have specific concerns when booking.

We use satellite imagery to instantly measure your lawn and calculate a fair price based on size, location, and services needed. No guesswork, no surprises. In fact, less than 2% of services needed repricing in the last 12 months.

All payments are automatic via credit/debit card. Thanks to our 'Inspect First, Pay Later Promise,' you're charged 3 days after service giving you time to ensure everything's perfect. Simple, secure, hassle free.

Absolutely! We frequently have special offers for new customers to help you get started, including a $19 first mow and $20 off your service. We also offer opportunities to earn referral credits when you share LawnStarter with friends.

Getting a free, instant quote for your lawn service is simple! Just enter your address on our website. You'll immediately see transparent pricing, allowing you to book or customize your service right away.

We accept all major credit and debit cards: Visa, Mastercard, American Express, and Discover. Here's how our 'Inspect First, Pay Later Promise' works: Your card is automatically charged 3 days after each service, giving you time to inspect the work and ensure you're 100% satisfied. Set up autopay once and never worry about it again. You'll get a receipt after each service.

Your first mow might cost more if your grass needs a 'reset.' Here's our transparent policy: If your grass is over 9 inches tall, we may charge up to double the regular price, but only for that first service. Why? Tall grass requires multiple passes, can damage equipment, and takes significantly more time. Your pro will document the height with photos before starting (we require this for fairness). Think of it as a one-time investment. After we get your lawn to the ideal height, you'll enjoy regular pricing and a consistently beautiful yard.

No hidden fees. Your quote includes mowing, edging, and blowing. Period. The only exceptions: Long grass over 9 inches (up to double the regular price) and applicable sales tax. That's it. No fuel surcharges, no seasonal upcharges, no surprise charges.

The only fee is if you cancel within 24 hours of your scheduled service: $15, since your pro already planned their route. That's it. No fees for pausing service, changing frequency, or canceling your account after the 3-visit minimum. Skip individual services anytime with 48 hours notice, no charge.

Most customers pay $39-$55 per mow for a typical suburban lawn. Get your exact price in 30 seconds, just enter your address. Your price is based on lawn size (measured by satellite), location, and frequency.

LawnStarter makes lawn care easy by connecting you with local, qualified lawn care professionals. Just enter your address, choose the services you need, and we'll match you with a Pro in your area. You can manage everything—from scheduling to payments—right from the LawnStarter app or website.

To schedule a service, log into the LawnStarter app or website, enter your address, select the services you want, and follow the prompts to book.

We offer the following frequencies: Weekly, Bi-weekly, and Monthly (Monthly frequency is not available year-round but becomes available in July.)

You can schedule your service as soon as the next day, depending on provider availability in your area. When signing up, you'll be prompted to choose your preferred service date, and LawnStarter will match you with a local pro who can accommodate that timeframe.

Same-day service isn't available, but we're the industry's fastest at booking, with 48-hour turnarounds that beat everyone else. Thanks to our organized scheduling, our Pros deliver exceptional service. We don't rush, because we don't compromise on quality.

Yes, you can skip a service or adjust how often LawnStarter comes to mow your lawn—as long as changes are made at least 48 hours in advance. To skip a service, go to your upcoming job in the app or website and select "Skip"—just make sure it's more than 48 hours before the scheduled mow. To change frequency, head to your service settings and update your schedule to weekly or biweekly. LawnStarter does not offer a one-time mowing option.

Yes, you can pause or stop your LawnStarter service during the winter when your grass goes dormant. You can manage this through the app or website by pausing service temporarily during the off-season. Your service will automatically resume in the spring, but you can choose to resume earlier if needed.

Yes, you can change your lawn care provider at any time. Just log into the LawnStarter app or website, go to your "Service" tab, and select "I want to change my Pro." Follow the prompts to submit your request.

No, you don't need to be home when your LawnStarter provider arrives. As long as your gate is unlocked and any pets are secured, they can complete the service without any issues. You'll receive a notification once the job is finished.

If it rains on your scheduled LawnStarter service day, your provider will typically reschedule the service for the next available clear-weather day. LawnStarter prioritizes safety and lawn health, so mowing or performing certain services in wet conditions is avoided to prevent damage to your yard and ensure quality results.

Your lawn may be serviced at any time during daylight hours, as LawnStarter schedules by day rather than by a specific time. Service times depend on your provider's route and availability. Since mowing equipment can be loud, you may hear some noise during the visit.

Before the Pro arrives, make sure your yard is clear of toys, furniture, lawn decor, pet waste, and any obstacles that could get in the way. Also, unlock gates and secure pets.

The Pro will access your yard based on the instructions you provide, such as gate codes or special notes in your account. Be sure to unlock gates and secure pets on service days.

No, you don't need to provide any equipment or supplies, your LawnStarter Pro brings all the necessary equipment and supplies to complete the job.

You'll know the job is done when you receive an automated confirmation, usually sent via email or app notification right after your service is completed.

You can communicate specific instructions or requests directly to your lawn Pro through the LawnStarter app's Inbox feature.

To figure out which services your lawn needs, you can message your Pro directly through the LawnStarter app or website and ask for recommendations. Some Pros may also suggest services on their own if they notice something your yard could benefit from. You can then choose to accept or decline any recommendations based on your preferences.

Yes! When a pro picks up your lawn, we keep that pairing so they learn exactly what you like. If they can't continue servicing your property, or you want to switch for any reason (we don't judge!), we'll find you another great pro.

We specialize in regular lawn care, which keeps your grass healthier and your price lower. We ask for a 3-visit minimum so your pro can learn your lawn and deliver consistent results. After that, you're free to pause or cancel anytime. No contracts, just great lawns.

You can contact LawnStarter customer support by calling 1-866-822-1766 during business hours or using the help options in the LawnStarter app under the Profile or Service tabs. Live chat is also available during phone support hours.

The LawnStarter app puts lawn care control in your pocket. Use it to: schedule or skip services with a tap, message your pro directly, track when they're coming, pay for services automatically, rate services for our Done Right Guarantee, and add extra services like fertilization or leaf removal.

You can log in to your LawnStarter account through the LawnStarter app or by visiting our website at www.lawnstarter.com. Just tap or click "Sign In," then enter your registered email and password. If it's your first time logging in, you can use the temporary password sent via text—or reset your password if needed.

We know how important trust is when someone comes to your home. That's why all pros must pass background checks and maintain our standards to stay on the platform. We constantly monitor ratings, on-time completion, and responsiveness. Less than 5% of pros who apply make it past our trial period. Plus, our $2 Million Property Protection Pledge covers any accidental damage.

Yes. All pros maintain required local licenses, and every job completed on our platform is covered by our $2 Million Property Protection Pledge. If accidental damage occurs during service, we'll repair or reimburse 100% of the verified loss, up to $2,000,000. Hassle-free claims, guaranteed coverage.

Not happy with your service? Thanks to our Done Right Guarantee, fixing any issue is easy. Just tap a button in the app within 5 days, and we'll make it right with a re-mow or refund. Plus, you're covered by our $2 Million Property Protection Pledge for any accidental damage. No phone calls, no hassle.

While rare, accidents can happen. You're protected by our $2 Million Property Protection Pledge. Report any damage through the app with photos, and we'll repair or reimburse 100% of the verified loss. Hassle-free claims process - we handle everything. This is why less than 5% of pros make it past our vetting.

Absolutely. Serving customers since 2013, we've completed millions of services across 3,000+ cities. Check our our tens of thousands of 5-star reviews on Google and Trustpilot. We're venture-backed and features in major publications like Forbes and TechCrunch. Real company, real results, real peace of mind.