Pest control is not one size fits all, so how do you determine which company is best for you?
Orkin and Massey Services are two large pest control companies in the U.S. Our side-by-side comparison looks at factors such as location, cost, services, reviews, and pests treated to help you make the best decision for your home or business.
Though Pest Gnome has an affiliate relationship with Orkin, this pest control review is fair and unbiased.
- Orkin vs. Massey Services: Side-by-Side
- Orkin Highlights
- Orkin Pricing
- How to Get a Quote and Order Service from Orkin
- Massey Services Highlights
- Massey Services Pricing
- How to Get Quote and Order Service from Massey Services
- Buyers Guide to Choosing Between Orkin and Massey Services
- FAQ About Pest Control
- DIY Pest Control
- Other National Pest Control Companies to Consider
Orkin vs. Massey Services: Side-by-Side
Pests They Treat
| Pests | Orkin | Massey Services |
| Ants | ✓ | ✓ |
| Bed bugs | ✓ | ✓ |
| Beetles | ✓ | ✓ |
| Carpenter ants | ✓ | ✓ |
| Centipedes and millipedes | ✓ | ✓ |
| Cockroaches | ✓ | ✓ |
| Crickets | ✓ | ✓ |
| Earwigs | ✓ | ✓ |
| Fleas | ✓ | ✓ |
| Flies | ✓ | ✓ |
| Mites | ✓ | ✓ |
| Mosquitoes | ✓ | ✓ |
| Moths | ✓ | ✓ |
| Pantry pests | Pantry beetles only | ✓ |
| Rodents (mice, rats, etc.) | ✓ | ✓ |
| Scorpions | ✓ | ✓ |
| Silverfish | ✓ | ✓ |
| Spiders | ✓ | ✓ |
| Stinging pests (bees, wasps, etc.) | ✓ | ✓ |
| Stink bugs | ✓ | ✗ |
| Termites | ✓ | ✓ |
| Ticks | ✓ | ✓ |
| Wildlife | ✓ | ✗ |
Pricing
| Service | Orkin | Massey Services |
| Basic Pest Services | $45-$85 per month | $30-$85 per month |
| Termite Treatment | $950-$1,550 | $500-$1,200 |
| Bed Bug Treatment | $500-$1,500 | N/A |
| Single Treatment | $250-$600 | $200-$500 |
Main Features
| Feature | Orkin | Massey Services |
| How many states do they serve? | 47 (Excluding AR, SD, WY) | 7 (FL, GA, LA, NC, OK, SC, TX) |
| Service Plans Offered | ||
| One-time service? | ✓ | ✓ |
| Monthly service? | ✓ | ✓ |
| Quarterly service? | ✗ | ✓ |
| Offers eco-friendly options? | ✓ | ✓ |
| Does it serve commercial properties? | ✓ | ✓ |
| Customer Service | ||
| Gives instant quotes online? | ✗ | ✗ |
| Has an online portal for scheduling, billing, etc? | ✓ | ✓ |
| 24/7 customer support? | ✓ | ✓ |
| Better Business Bureau rating | A+ | A- |
| Additional Services Offered | ||
| Attic insulation | ✓ | ✓ |
| Moisture control | ✓ | ✗ |
| Sanitation | ✓ | Only available to commercial customers |
| Gutter guards | ✓ | ✗ |
| Lawn treatments for pests weeds, and diseases | Only available in FL | ✓ |
When choosing between Orkin and Massey Services, it comes down to location. Orkin operates in 47 states while Massey Services capitalizes on the Southeast serving only seven states.
Both companies have similar approaches to pest management and seek to minimize their environmental impact and reduce their pesticide use. Both treat a comprehensive list of insects and rodents, however, Orkin does not treat pantry pests or scorpions. Unlike Orkin, Massey Services does not offer wildlife control.
Both Orkin and Massey Services offer one-time and recurring treatment plans. Neither company provides instant online quotes. Massey Services requires a free inspection before providing a quote. Orkin’s inspections are not free.
Both companies offer extensive services outside of traditional pest control. Orkin offers preventative home services like gutter guards, insulation installation, and moisture control. Massey Services offers landscaping including weed and outdoor insect prevention.
When choosing the best pest control company, you need to consider your location and needs. If you have an extensive outdoor space in need of maintenance and pest control, Massey Services is your best option. However, if you need a company that can help prevent birds from getting into your attic, Orkin is right for you.
Orkin Highlights
Orkin grew from its humble beginnings as a small, family-owned business to operate in over 50 countries around the world. With over 120 years of experience, Orkin is the largest and oldest pest control company in the U.S. Taking great pride in its technicians, each one undergoes 160 hours of rigorous training and simulations before performing work for customers.
Integrated Pest Management
Orkin is committed to the environment. Their Integrated Pest Management (IPM) approach combines traditional pest control treatments with eco-friendly solutions. The goal of IPM is to focus on long-term prevention using pesticide-free techniques before turning to traditional chemicals. Integrated Pest Management reduces the potential risk to pollinators like honey bees and butterflies.
Satisfaction Guarantee
During each paid inspection, Orkin technicians develop a customized plan for each customer backed by science-driven treatments focusing on long-term prevention. Orkin guarantees all services, and these guarantees extend for as long as you remain a customer.
Beyond Pest Control
Orkin’s approach provides whole solutions to maximize pest prevention. IPM not only treats pests but also the environment they live in to create an uninhabitable environment for pests.
Orkin offers home services such as moisture control, gutter guards, insulation installation, and sanitation for maximum pest defense.
Orkin Pricing
It can be difficult to narrow down the cost of an Orkin service. As an industry leader in pest control, Orkin’s prices are higher than most. Their prices are based on customized services tailored to your needs.
They consider the size of your home and yard, access points to the infestation, the degree of the infestation, treatments needed, and your location. Although they will provide a rough estimate over the phone, the only way to receive a written quote is to pay for a technician to perform an inspection before you commit to their services.
How to Get a Quote and Order Service from Orkin
Due to their customized services, Orkin does not offer instant online quotes. They make it easy to schedule a call and receive a free quote from a local representative in your area. All it takes is some basic contact information.
Step 1. Click “Get a Quote” or “Get a Free Quote” anywhere on Orkin’s website.
Step 2. Here, you will input some basic contact information and select the reason for your inquiry. You are given the option to select a date and time to receive your callback and quote.
Some services will require an inspection to diagnose due to Orkin’s customized approach. The representative will ask what pest you are dealing with, how long the issue has been occurring, and how large your property is.
The more details you have readily available at the time of your call, the more accurate the representative can be when giving you a quote on the cost of their services.
States Covered: 47; not available in AK, SD, WY
Pests Covered: Ants, bed bugs, beetles, carpenter ants, centipedes, millipedes, cockroaches, crickets, earwigs, fleas, flies, mites, mosquitoes, moths, rodents, silverfish, spiders, stinging pests, stink bugs, termites, ticks, wildlife
Pros:
- Integrated Pest Management
- Rigorous training program
- Customer satisfaction guarantee
- Single treatment options
- Offers several home services
Cons:
- Inspections are not free
- More expensive than other companies
- Pricing information can be difficult to find
Customer Reviews:
Timely service: “They came within 24 hours to investigate an issue I had with rodents in my attic. The technician identified the possible points of entrance and quickly proceeded to seal them. I’m very pleased with his professionalism, attention, and willingness to solve my problem.” – Jacki R., Yelp
Miscommunication on visits: “Usually, Orkin is good about scheduling and rescheduling. However, at my first appointment, the technician had to leave work unexpectedly. They rescheduled me for another day and time, however, this time the technician texted to say he was already at the house. Their scheduling is way off sometimes. Otherwise, they are a good thorough company with expensive prices.” – Deonne, Google
Thorough service: “Our service technician is always thorough. He makes sure every corner is treated. It is a pleasure having him in our home, and he is great to be around.” – Diana S., BBB
Massey Services Highlights
Massey Services has capitalized on the warm, bug-inviting weather of the South. Founded in 1985 by a former Orkin vice president, they have over 175 locations across the southern United States.
Services
Massey Services’ highly trained technicians administer a five-step prevention program backed by a 30-day guarantee. Their program includes:
- Performing a thorough interior and exterior inspection
- Treating infestations
- Identifying problem areas and creating a customized plan
- Inspecting and sealing entry points
- Targeting pest prevention treatments to the exterior
They also offer full-service lawn care including:
- Exterior pest control
- Weed control
- Insect and disease prevention and control
- Lawn aeration
- Fertilization
- Soil testing
- Sprinkler installation and maintenance
Eco-Friendly Treatments
Massey Services has been committed to the environment for over 20 years. They combine traditional pesticide use with eco-friendly techniques to create their five-step system. Their specialty services like weed control, fertilization, and soil testing also focus on environmentally-friendly solutions.
Their award-winning and environmentally-friendly GreenUP service includes:
- Lawn fertilization and nutrition
- Pre-emergent weed control
- Targeted weed and insect control
- Annual aeration
- Annual soil testing
- Mowing and pruning recommendations
Online Portal
Massey Services offers 24/7 emergency phone support. They also offer a convenient online portal where you can manage your account, pay your bill, review your service history, contact customer service, and submit requests for treatment. The My Massey App is also available to iPhone users.
Massey Services Pricing
Massey Services offers multiple treatment options. Each package is tailored to your specific needs and property. The company will not offer price quotes online or over the phone. Instead, they offer free inspections with written estimates.
Pricing for their services is determined by several factors including property size, size of the infestation, type of infestation, and location.
How to Get Quote and Order Service from Massey Services
Massey Services’ online form makes getting in contact with a local representative fast and easy.
Step 1. Clicking “Schedule Now!” or “Schedule Your Free Inspection” will bring you to an online form where you can request a callback to schedule your free inspection.
Step 2. Here, you will provide basic contact information.
Step 3. A local representative will contact you. It’s best to have some basic information ready to provide such as the size of your house, the type of pests you are dealing with, and whether you have children or pets.
The more information you can provide before your inspection, the more thorough your technician can be.
States Covered: 7; FL, GA, LA, NC, OK, SC, TX
Pests Covered: Ants, bed bugs, beetles, carpenter ants, centipedes, millipedes, cockroaches, crickets, earwigs, fleas, flies, mites, mosquitoes, moths, pantry pests, rodents, scorpions, silverfish, spiders, stinging pests, termites, ticks
Pros:
- Free inspection
- Online account portal
- iPhone app
- Satisfaction guarantee with free corrective treatments
Cons:
- Limited service area
- No price quote without inspection
- No one-time treatment option
Customer Reviews:
Consistent and flexible: “Massey has been taking care of us for five years, and they are consistent and flexible, which we really appreciate. We haven’t had cockroaches since we started using Massey, and that says a lot in the Houston area.” – Phil R., Yelp
No improvement: “I hired them for mosquito service. We were told to give three treatments to work. After five months, there was no improvement. We do have a pond near our home, so I’m not sure if it would work for someone else without a water source nearby. Unfortunately, after more than $250 in treatments, we didn’t see any improvement.” – Meghan J., Google
Excellent customer service: “Massey is an awesome company to work with! The customer service has been excellent along with their sales people!” – Kimberly T., BBB
Buyers Guide to Choosing Between Orkin and Massey Services
Orkin and Massey Services offer similar treatment options. Consider the following factors to help you make a decision.
Your Location
The first thing you need to consider is whether Orkin or Massey Services serves your area.
Orkin: Operates in 47 states with over 400 locations spread across the U.S.
Massey Services: Serves seven states with more than 175 locations spread across the South
Pests Covered
Another factor in your decision is the type of pests each company treats.
Orkin: Does not cover pantry pests or scorpions
Massey Services: Does not treat stink bugs or offer wildlife control
Eco-Friendly Options
Eco-friendly pest control options are not only better for the environment, they are also better for you and your family. Speak directly with a representative from Orkin or Massey Services in your area to determine what options are available that fit your needs.
Orkin: Uses Integrated Pest Management and is GreenPro certified
Massey Services: Has environmental initiatives focusing on long-term prevention using pesticide-free techniques
Customer Testimonials
You can read how others view Orkin and Massey Services’ offerings on sites like Google, Yelp, BBB, Nextdoor, and Trustpilot.
Orkin: Customers agree technicians are knowledgeable and thorough while they complain of high prices and miscommunications with scheduling.
Massey Services: Consistency, flexibility, and outstanding customer service are all highly regarded while some customers saw no improvement in exterminating pests.
Cost
Orkin and Massey Services use similar eco-friendly approaches focused on long-term prevention.
Orkin: Sources put the annual cost without specialized services between $700 to $1,000 per year. This does not include specialized treatments for large infestations, termites, bed bugs, or mosquitoes. Inspections and estimates cost extra.
Massey Services: The five-step prevention program costs between $350 to $1,000 annually. It includes general pest control and inspections. It does not include specialized treatments, exterior pest control, or lawn care.
The size of your home, your location, the type of infestation you are dealing with, and the number of treatments needed to eliminate your problem will determine the final cost of your pest control.
FAQ About Pest Control
Regular pest control treatments stop infestations before you ever know they are a problem. Technicians are trained to watch for signs of pest activity and act at the first signs to prevent a larger problem. A preventative maintenance plan ensures year-round protection.
Many pest control companies use chemical treatments to eliminate pests. These chemicals are tested and approved by the Environmental Protection Agency and are applied by trained professionals. Technicians use strategic targeting to use the least amount of chemicals possible to resolve infestations.
Many companies use an Integrated Pest Management approach to further decrease the use of traditional chemicals. Pesticide-free options include bait, exclusion, and organic compounds. Many companies offer these options upon request.
It is best to deep clean your home before your scheduled visit, however, after your pest control treatment is dry you can resume cleaning as normal. For best results, it is recommended you wait 24 hours before mopping to ensure the treatment has time to work properly.
DIY Pest Control
Not ready to commit to a costly service just yet? You can always try DIY methods. Many pests can be safely treated using store-bought pesticides or common pantry items. Check out LawnStarter’s Pest Control page for more resources.
Here are some helpful articles to get you started:
- How to Eliminate Conditions that Attract Rodents
- How to Get Rid of Spiders
- 13 Plants that Repel Insects
Other National Pest Control Companies to Consider
Determining which pest control company is right for you requires considering a lot of elements. Weighing your options thoroughly can help you save time and money. Check out these other large pest control companies.
- Terminix vs. Truly Nolen: Pest Control Companies Compared
- Orkin vs. Truly Nolen: Pest Control Companies Compared
- Orkin vs. Rentokil: Pest Control Companies Compared
When to Call a Pest Control Pro
Some infestations are too large to be handled by DIY methods. When pests threaten your health and sanity, it’s best to let a pest control professional handle it. This guide will help you choose between Orkin and Massey Services for your specific pest control needs.
And if you’d like to consider more local pest control options, Pest Gnome makes it easy to connect with pest control pros near you. With just a few clicks, you’ll get quotes in minutes. Soon your pest control problem will be solved.
Main photo credit: British Pest Control Association / Flickr / CC BY 2.0
