Rentokil vs. Arrow Exterminators: Pest Control Companies Compared

Cockroaches can run up to 3 miles-per-hour, the heart-elevating equivalent of speed walking. Fortunately, pest control companies like Rentokil and Arrow Exterminators specialize in eliminating them, so you don’t have to chase after the scurrying dinosaurs of the insect world. 

No matter the pest you are dealing with, one of these companies may have your solution. We dug deep to compare factors like cost, availability, customer reviews, services, and treated pests to help you choose the best fit for you.

Rentokil vs. Arrow Exterminators: Side-by-Side

Pests They Treat

Pricing

Main Features

Pests They Treat

Pests	Rentokil	Arrow Exterminators
Ants	✓	✓
Bed bugs	✓	✓
Beetles	✓	✓
Carpenter ants	✓	✓
Centipedes and millipedes	✓	✓
Cockroaches	✓	✓
Crickets	✓	✓
Earwigs	✓	✓
Fleas	✓	✓
Flies	✓	✓
Mites	✓	✓
Mosquitoes	✓	✓
Moths	✓	✓
Pantry pests	✓	✓
Rodents (mice, rats, etc.)	✓	✓
Scorpions	✓	✓
Silverfish	✓	✓
Spiders	✓	✓
Stinging pests (bees, wasps, etc.)	✓	✓
Stink bugs	✓	✓
Termites	✓	✓
Ticks	✓	✓
Wildlife	✓	✓

Pricing

Service	Rentokil	Arrow Exterminators
Basic Pest Services	$50-$100 per month	N/A
Single Treatment	N/A	$125-$375
Termite Treatment	$700-$1,500	$800-$1,800
Mosquito Control	N/A	$55 per month
Bed Bug Treatment	$700-$1,500	N/A
Bed Bug Inspection	Free	$250($200 applied to cost of treatment)

Main Features

Feature	Rentokil	Arrow Exterminators
How many states do they serve?	46 (Excluding AR, HI, MT, ND)	12 (Including AL, AZ, FL, GA, KY, LA, MS, NC, SC, TN, TX, VA)
Service Plans Offered
One-time service?	✓	✓
Monthly service?	✗	✓
Quarterly service?	✓	✓
Offers eco-friendly options?	✓	✓
Does it serve commercial properties?	✓	✓
Customer Service
Gives instant quotes online?	✗	✗
Has an online portal for scheduling, billing, etc?	✓	✓
24/7 customer support?	✓	✗
Better Business Bureau rating	N/A	A+
Additional Services Offered
Attic insulation	Location-specific	✓
Moisture control	Location-specific	✓
Sanitation	Only available to commercial customers	Only available to commercial customers
Gutter guards	✗	✓
Lawn treatments for pests weeds, and diseases	Available to commercial customers in all 46 states and residents of AZ and FL	Only available in FL
Air purification	✓	✓
Handyman services	Location-specific	✓

Rentokil and Arrow Exterminators have everything you could ever want in a pest control company: decades of experience, a comprehensive list of treated pests, and extended services for your home or business. Both companies’ experience has also earned them a Top 10 spot in the industry.

Choosing between these two legends will come down to your location and whether you need all-in-one services or basic pest control. Over the years, Rentokil’s national growth has led to locations in 46 states while Arrow Exterminators targets 12 southeastern states.

Both companies blend corrective and preventative steps to treat the whole pest habitat using fewer pesticides. This Integrated Pest Management approach combines traps, baits, and traditional chemicals to provide immediate and long-term results while reducing the risk to children, pets, and the environment.

Both companies offer treatment options for a large pest catalog and complete wildlife control and exclusion services. Rentokil’s general, recurring services treat and prevent 36 common pests while Arrow Exterminators only treat 10.

Rentokil and Arrow Exterminators offer complementary services, including insulation installation, moisture control, and commercial sanitation. Both companies offer handyman services and outdoor pest and weed control in some locations.

If you are looking for an experienced company that treats any pest you are dealing with, Rentokil is by far the oldest and the largest. If you find yourself in need of pest control services and new windows to keep them out for good, Arrow Exterminators can get the job done.

Rentokil Highlights

Harold Maxwell-Lefroy developed the first fluid to control wood-boring beetles in the early 1900s. Tasked with eliminating death watch beetles at his London college campus, the entomology professor and researcher founded Rentokil in 1925. 

The company has a rich history, even supplying extermination services during World War II. Today, it is the largest pest control company in the world and the third-largest in the United States.

Rentokil operates a family of brands across 46 states. It has a presence in 80 countries around the world. By the end of 2022, the company hopes to complete its acquisition of Terminix so both companies can better serve customers in the U.S. and abroad. The U.S. family of brands includes:

Locally Minded Seasonal Protection

Rentokil provides one of the industry’s most comprehensive general pest control solutions. Its personalized PestFree365+ plan offers year-round protection for 36 common pests. The service also includes mosquito and bed bug control and annual termite inspections.

PestFree365+ is customizable and tailored to specific seasons and regional pests in your area. With PestFree365+ you can expect:

• Complete interior and exterior treatments on initial visit rid your home of pests
• Follow-up exterior barrier treatments prevent pests 
• Unlimited service calls as needed 
• Annual termite inspections
• Online portal for easy account management

Integrated Pest Management

Rentokil commits to protecting the environment through its Integrated Pest Management (IPM) approach. It blends physical, chemical, and mechanical methods to reduce pesticide use and minimize the risk to children, pets, and the environment. 

IPM provides immediate relief and long-term protection. Rentokil is GreenPro and QualityPro Certified. The company uses a wide variety of EPA-certified treatments including reduced toxicity, natural, and organic options.

Treatment methods include:

• Physical methods to manipulate the environment and control humidity, temperature, and light, such as dehumidifiers, light bulbs, and heat treatments
• Mechanical methods such as vacuums, glue traps, and electric light devices
• Chemical methods targeted to feeding areas, nests, and entry points

Additional Services

Under its family of brands, Rentokil offers many additional services beyond traditional pest control. The company offers whole-home solutions like moisture control and insulation installation. Lawn pest and weed control services are also available, along with handyman services in some locations.

Rentokil’s TAP Insulation can be installed alone or over existing insulation. It provides:

• Additional pest defense
• Temperature regulation
• Noise reduction
• Fire-retardant
• Energy Star-certified (20%-40% reduction in heating and cooling costs)
• Protection against mold and mildew
• Lifetime warranty

Moisture control services prevent pests, moisture damage, mildew, and fungi. These include:

• Vapor barriers to reduce moisture and prevent pests
• Dehumidifiers to minimize mildew and mold growth 
• Temp-Vents®  to automatically control moisture and provide ventilation
• Additional customized options like sand installation and fungus treatments

Commercial customers have access to industry-specific customized disinfecting services, including environmentally friendly options. Rentokil also offers drone disinfection for large venues like sports arenas. Commercial customers have access to: 

• Bioremediation
• Moisture control
• Vegetation management
• Fumigation
• Heat treatments
• Air purification
• Lumnia light traps
• Exterior pest control
• PestConnect digital pest control systems

Technical Expertise

Rentokil technicians take part in rigorous training. The company employs over 3,500 technicians in the U.S. Each one is state certified and has completed Rentokil’s Career Advancement program. 

A world-class research and development team backs Rentokil technicians. The company employs entomologists who are available for on-site consultations in many locations. 

PestNet

Rentokil provides 24/7 customer support and convenient online account access. PestNetOnline is available to residential customers, allowing them to manage their accounts, pay for their services, and schedule treatments.

Similarly, commercial customers have access to PestConnect digital pest control systems and myRentokil, a proprietary data management system, to track recommendations and problem areas, produce audit reports, and access 24/7 real-time data.  

Rentokil Pricing

Because of the personalized solutions, Rentokil requires a free inspection before providing a quote. Several factors are considered when determining price, including location, property size, the type of infestation, and the number and type of treatments needed to resolve the problem.

Rentokil’s PestFree365+ plan starts at $50 per month. Specialty options such as termite or bed bug treatments range between $700 to $1,500. Frequent promotional discounts are available via its website for new customers.

How to Get a Quote and Order Service from Rentokil

Rentokil does not offer instant online quotes. Their online form makes getting in contact with a local representative easy.

Step 1. Start by visiting Rentokil’s homepage. Here, you can fill out the brief contact form with your information. You will receive a phone call from a sales representative shortly.

Step 2. Clicking “Contact Us” or “Get in Touch” anywhere on Rentokil’s website will also bring you to a more in-depth online form and Rentokil’s phone number.

Step 3. Here, they ask you to provide some basic information and your reason for contacting them. You can provide additional details regarding your infestation and select whether you would like to be called back or schedule a free inspection.

Step 4. Whichever option you select, you can expect a local representative to contact you shortly. Their ability to provide you with a quote over the phone will be based on several factors. Some infestations and additional services will require a free inspection to diagnose and quote.

States Covered: 46; not available in AR, HI, MT, ND

Pests Covered: Ants, bed bugs, beetles, carpenter ants, centipedes, millipedes, cockroaches, crickets, earwigs, fleas, flies, mites, mosquitoes, moths, pantry pests, rodents, scorpions, silverfish, spiders, stinging pests, stink bugs, termites, ticks, wildlife

Pros:

• Nearly a century of experience
• Entomologists on staff
• Online account management
• 24/7 customer service

Cons:

• Website difficult to navigate
• Pricing information unavailable
• Many services focus on commercial customers

Customer Reviews: 

Personalized service: “I have been using Rentokil for years. The technician always sends me a text message detailing his arrival and inquires about my concerns. I love the personalized service.” — Jim R., Google

Full-service: “The technicians are friendly and professional. They give helpful tips. Their resources and services offer a full spectrum of options for pest control, repairs, and maintenance.” — Debbie, Consumer Affairs

Knowledgeable staff: “I am both a commercial and residential customer. Every time I have a question about either service, the technician finds the answer.” — Raul R., Yelp

Arrow Exterminators Highlights

James S. Thomas Sr. and his wife, Imogene, founded Arrow Exterminators in 1964, hoping to become the largest family-owned and operated pest control company. Today, the Atlanta-based business is the eighth-largest pest control company in the U.S. and the largest in Georgia.

Arrow Exterminators laid its roots in the termite sector before expanding to other segments of the pest control industry. Today, Arrow Exterminators offer many complementary services and home solutions. It operates in 12 states spread across 156 locations, serving over 500,000 customers. 

The company owns and operates a family of brands, including: 

STEPS® Sustainable Pest Control

Arrow Exterminators expanded its commitment to sustainable pest control in 2009, introducing its STEPS® Total Protection System. Using an Integrated Pest Management approach, the recurring services plan focuses on immediate results and long-term pest prevention.

IPM uses targeted pest treatments to reduce the risk to children, pets, and beneficial insects. Consisting of satisfaction guaranteed quarterly treatments, STEPS® Total Protection System personalizes the treatment process. The system comprises three steps:

1. Inspect and identify the pest
2. Identify the root cause
3. Treat and prevent the issue in the most eco-friendly way

Community Leadership 

Besides maintaining an eco-friendly treatment approach, Arrow Exterminators increase the sustainability of its business operations. The company believes pest control should protect the health and safety of all the communities it serves. It occupies a leadership position with the National Pest Management Association and is involved with many community organizations and charities.

Training Field Experts

Highly trained technicians are behind a lot of Arrow Exterminators’ continued success. As active members of the communities they serve, all technicians strive to uphold the company mission. They are trained to perform specific treatments to the highest standards. Some of the specialized technician types include: 

• Pest Control Technician
• Commercial Pest Control Technician
• Termite Technician
• Sentricon Technician
• Termite Renewal Technician
• Wildlife Technician

Complete Home Services

Whole-home solutions benefit the health and safety of Arrow Exterminator customers. The company offers insulation installation, providing temperature regulation, noise reduction, and added pest defense. Commercial customers have access to additional services such as sanitation, industrial bird control, and drain management.

Arrow Exterminators’ licensed contractions offer handyman services and carpentry, including:

• Interior and exterior trim work
• Interior and exterior door installation
• Window installation
• Garage door trim and jambs
• Drywall
• Siding
• Gutter installation
• Decking, steps, and railings
• Chimney repairs and cleaning

Extended moisture control solutions prevent wood-boring insect infestation, warped floorboards, rot, fungus, mold, and odors. The services include:

• Gutter guards to prevent water, pest, and structural damage
• Automatic foundation vents to increase energy efficiency and control moisture
• Vapor barriers to reduce moisture
• Encapsulation to improve air quality, increase energy efficiency, and reduce moisture

Arrow Exterminators offer lawn care services to Florida residents, including:

• Exterior pest control to prevent aphids, mites, grubs, chinch bugs, and more 
• Fire ant control to protect the health of your lawn
• Fertilization and weed control to ensure optimal lawn health

Online Portal

Arrow Exterminators’ family of brands has moved from paperless billing to electronic service tickets. Customers can manage their accounts, pay for their services, and schedule treatments from an online portal. To decrease paper use, ensure accuracy, and update information timely, technicians use handheld devices to upload information about completed services to customer accounts immediately following treatments.  

Arrow Exterminators Pricing

Arrow Exterminators customize each STEPS® Total Protection Plan to your needs and property. It offers recurring and one-time services. The company provides free inspections for all services except bed bug treatments. Bed bug inspections cost $250, and $200 of the inspection fee applies to the cost of your treatment. 

For all other services, Arrow Exterminators require a free inspection before providing a quote. Single treatment options are approximately $125 to $375. Mosquito control starts at $55 per month and termite treatments range from $800 to $1,800.

How to Get a Quote and Order Service from Arrow Exterminators

Arrow Exterminators do not provide instant online quotes, however, they make it easy to request a free inspection. There are three ways to do so.

Step 1. Go to Arrow Exterminators’ homepage and start by clicking on “I’d Like a Free Pest Inspection,” “I’d Like to Order Services,” or “I’d Like to Contact Arrow.”

If You Need a Free Inspection

Step 2. If you clicked on “I’d Like a Free Pest Inspection,” you should see something similar to the image below.

Step 3. Enter your contact information and select the pests you are dealing with. Here, you can enter detailed information about your problem. You can expect your local representative to contact you to schedule your inspection.

If You Need to Order Services

Step 2. If you clicked on “I’d Like to Order Services” you should see something similar to the following image. Start by selecting all the pests you are experiencing a problem with followed by specialized services you need.

Step 3. Here, enter your ZIP code, followed by your address. Next, enter your basic information about your home. Be as detailed as possible, but note that these fields are not required to complete your order.

Step 4. Recommended services will populate. Select any services you wish to add and enter your contact information to request your free estimate. You can expect a local representative to contact you to schedule your inspection and services.

If You Need to Contact Arrow Exterminators

Step 2. If you clicked on “I’d Like to Contact Arrow,” you should see something similar to the image below.

Step 3. Enter your contact information and select the problem you are dealing with.

Step 4. Next, enter detailed information about your inquiry. The more details you can provide your local representative, the faster they can resolve your problem when they call you back.

States Covered: 12; AL, AZ, FL, GA, KY, LA, MS, NC, SC, TN, TX, VA

Pests Covered: Ants, bed bugs, beetles, carpenter ants, centipedes, millipedes, cockroaches, crickets, earwigs, fleas, flies, mites, mosquitoes, moths, pantry pests, rodents, scorpions, silverfish, spiders, stinging pests, stink bugs, termites, ticks, wildlife

Pros:

• Handyman services
• No franchises
• Satisfaction guarantee
• Online portal

Cons:

• Limited locations
• Customer service not 24/7
• No available pricing information
• Paid bed bug inspections

Customer Reviews: 

Targeted treatments: “Arrow Exterminators is one of the best pest control companies in my region. The technicians are always on time and provide exactly what I need. They listen to my concerns and target treatments exactly where I need them.” — Paul M., Google

Emergency services: “I’m very thankful for Arrow Exterminators. I had a pest control emergency two days before Thanksgiving. After reaching out, the technicians showed up the next morning and took care of my emergency.” — Jessica R., Yelp

Like family: “I have used Arrow Exterminators for years. They go above and beyond in their service. I highly recommend them. They always treat me like family.” — Glenda S., Facebook

Buyers Guide to Choosing Between Rentokil and Arrow Exterminators

Rentokil and Arrow Exterminators offer environmentally conscious pest control solutions and extensive whole-home services. Consider the following features when making your decision.

Your Location

First, confirm that Rentokil and Arrow Exterminators serve your area.

Rentokil: Operates a family of brands in 46 states including Western Exterminator, Presto-X, Ehrlich, and Florida Pest Control 

Arrow Exterminators: Operates over 160 locations in 12 states

Pests Covered

Next, assess the pest you are dealing with and confirm the company treats the type of infestation.

Rentokil and Arrow Exterminators: Treats most pests and wildlife 

Eco-Friendly Options

Rentokil and Arrow Exterminators minimize pesticide use by using an Integrated Pest Management approach. Additional natural or organic options are available in some areas. Speak with your local representative to learn about the options available to you.

Rentokil: GreenPro and QualityPro certified; organic options available in some locations

Arrow Exterminators: GreenPro and QualityPro certified; leadership position with the National Pest Management Association

Customer Testimonials

Get an extensive look into Rentokil and Arrow Exterminators by reading real customer reviews on sites like Google, Yelp, Consumer Affairs, and Trustpilot.

Rentokil: Customers value the knowledgeable technicians, personalized services, and comprehensive home solutions. They could do without the lack of available pricing information and large service windows. 

Arrow Exterminators: Customers love the outstanding customer service, targeted pet-friendly treatments, and quick turnaround times. They don’t love how difficult pricing information is to obtain or the costly bed bug inspections.

Cost

Rentokil and Arrow Exterminators offer personalized pest control solutions.

Rentokil: PestFree365+ costs between $50 to $100 per month and includes quarterly treatments, mosquito and bed bug control, and annual termite inspections. Specialty treatments to rid your home of bed bugs or termite infestations cost between $700 to $1,500. Frequent discounts are available on its website.

Arrow Exterminators: Prices for the customizable STEPS® Total Protection System are based on your level of infestation, how many treatments are needed, the size of your home, and your location. Single treatment cost between $125 to $375.

Termite treatments cost between $800 to $1,800. Free inspections are offered for all services except bed bugs. Bed bug treatments require a $250 inspection fee, however, $200 of the initial fee is applied to the cost of your treatment.

FAQ About Pest Control

DIY Pest Control

Exterminating fire ants takes more than club soda. DIY pest control is everywhere, but there is far more fiction than fact behind some ‌methods. To learn more about alternative DIY methods that actually work, check out LawnStarter’s Pest Control page for some great resources.

Here are some valuable articles to get you started:

• How to Get Rid of Silverfish
• Which Household Pests Can Aggravate Your Allergies?
• 11 Ways to Prevent Bed Bugs

Other National Pest Control Companies to Consider

Pets make noble companions and family members, but they are not the best pest deterrent. Consider all your options before selecting the right pest control company for you and your furry friend. Check out these other large companies. 

• Aptive Environmental vs. Fox Pest Control: Pest Control Companies Compared
• Terminix vs. Truly Nolen: Pest Control Companies Compared
• Orkin vs. Massey Services: Pest Control Companies Compared

When to Call a Pest Control Pro

Did you know there are approximately 3,000 species of spiders in North America? However, only two of those species can actually cause serious harm – the black widow and the brown recluse.

No matter the pest you are dealing with, infestations can be hazardous to your health and property. Call a professional from Rentokil or Arrow Exterminators to eliminate your pest problem no matter how many legs they may have. 

And if you’d like to consider more local pest control options, Pest Gnome makes it easy to connect with pest control pros near you. With just a few clicks, you’ll get quotes in minutes. Soon your pest control problem will be solved.

Main Image by Claudia from Pixabay, with Text Overlay created on Canva Pro.