We researched ServiceTitan and Housecall Pro in-depth so we could review them both and help you choose the best management software for your field service business. Either of these programs could be a good choice for business owners in lawn care, pest control, landscaping, electrical, plumbing, and many other industries.
What we found: While both are strong options for small businesses, our research shows that ServiceTitan is better for larger companies.
In this article, we’ll cover:
ServiceTitan vs. Housecall Pro: Side-by-Side
|Starting Price||Request Pricing||$49/month|
|Pricing Model||By features and per technician||By features and number of users|
|Made For||All field services||All field services|
|Web Browser Access||✓||✓|
|Billing and Invoicing||✓||✓|
|Work Order Management||✓||✓|
|Customer Relationship Management (CRM)||✓||✓|
Both ServiceTitan and Housecall Pro have similar features, but there are a few differences:
- ServiceTitan has more features than Housecall Pro, but it is more expensive overall.
- ServiceTitan is better suited for large companies, whereas Housecall Pro is the best choice for small and medium-sized businesses.
- Housecall Pro has the option for a free trial, letting you get firsthand experience with the software to see if it is right for you.
ServiceTitan is an all-in-one field service software that streamlines every part of the job cycle, ensuring your business gets more work done and earns more money. Whether you need to plan jobs, manage your field employees from the office, or keep track of payroll, ServiceTitan makes it easy to manage your business.
We couldn’t access a free trial or demo of ServiceTitan, but here are some highlights of our research into various YouTube tutorials and software reviews.
ServiceTitan provides information on a customer when they call customer support. It also makes it easy to stay up to date with your team members in the field.
Incoming Call Information
When a customer calls your office, ServiceTitan displays their name, address, and service history on the dashboard. This way, the customer service representative (CSR) has all of that customer’s information in front of them. From there, the CSR can create a new job for that customer’s property.
ServiceTitan lets your CSRs send notifications to your technicians in the field. While the CSR is on the phone with a customer, they can input information the customer gives them and send it directly to the technician hired for the job.
For example, if a customer needs to hire a plumber, the CSR might ask, “Is there a flood?” The CSR would send the customer’s response to the plumber they will dispatch.
ServiceTitan’s messaging feature allows technicians and CSRs to communicate with each other. This way, the technician can keep the CSR informed of what is happening on the job.
Scheduling and Dispatching
ServiceTitan has a calendar that lets you schedule jobs. You can view these jobs up to several months in advance. When the time comes, you can also dispatch the technicians for each job in ServiceTitan.
When you schedule a job, ServiceTitan lets you know which employees are available that day and the types of jobs they can do. If you work in the HVAC business, for example, ServiceTitan might let you know whether a certain technician can do maintenance, installations, or both.
You can schedule technicians based on when there is greater demand for a service. If Thursdays are when you typically have the most appointments, you can schedule your best people to work on Thursdays.
The dispatch board lets you see a technician’s name and email address in different colors depending on status. If the technician is green, they are working. If it’s purple, the technician is in transit. If the technician is late, their status will turn red.
Payroll and Timesheets
ServiceTitan’s timesheets make it easy to track how many hours your technicians work, so payroll is less work for you.
Setting Up Timesheets
When you set up your employees’ timesheets, you can set the hourly pay rate and overtime rules for all of your technicians to keep their paychecks accurate. You can also add bonuses if needed.
ServiceTitan’s timesheets allow technicians to clock in and out of work, even if they are in the field.
Customers particularly like that field employees don’t need to remember when and where they did their job.
ServiceTitan doesn’t display prices on its website, but there are three packages with a specific number of features. To find out the price of each, contact ServiceTitan for a quote.
Pros and Cons
|✓ iPhone and Android apps|
✓ Engineers are constantly improving the software
✓ Users praise integration with phone lines
|✗ Customer service can be unreliable|
✗ Mobile app is buggy
✗ Not ideal for commercial clients
Easy to Use: “The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.” – Alissa K from g2
Great Customer Experience: “They have great customer support that is always there if you need something and the best reporting features I’ve seen. They integrate seamlessly with QuickBooks, which makes accounting easy, and have a customer portal, giving your customers a better experience.” – Courtney C from g2
Accounting/Billing Issues: “There is no excuse ever for a third party software to alter an existing customer file in accounting software. There is no excuse ever for customer based software to be lacking a void or credit memo option.” – D deT from Trustpilot
Housecall Pro manages a wide variety of tasks to help your business. I used the free trial and mobile app to find out exactly how this software solution works.
Creating a Job
I used the mobile version to create a new job and found it very straightforward. Press the “+” button and fill in the customer’s name, address, date and time of the job, and what materials will be needed.
The biggest issue I had was that the only options for the type of job were “install” or “repair,” which might be frustrating for companies that provide other services.
Selecting the Customer
Housecall Pro saves all of your previous customers in a database, so you can just tap on the customer’s name to add a service appointment to their account.
If the job is for a new customer, press the “+” button at the top-right corner to create a new profile. Type in the customer’s information and mark whether or not they will receive text and email notifications from your business.
Scheduling the Job
When scheduling a job, you can pick a specific time for the appointment or set an arrival window so your customers know when to expect someone.
Using this feature on the Housecall Pro app is no different than, say, adding an event to your iPhone’s Calendar app.
When you sign up, Housecall Pro loads a list of industry-specific jobs into its database. So, if you are a pest control company, your list would include jobs like beehive removal and roach treatments.
When on a job, your employees can manually add the materials they used to the bill. For example, if a technician uses $10 worth of pesticide spray to kill ants in your customers’ yard, they can add that cost to the customer’s invoice.
An icon at the top left corner of the main screen allows you to create day to day tasks for your workers to tackle. The top switch lets a worker toggle between seeing all tasks and seeing the ones assigned to them.
Creating a Task
To create a task, you put in the name of the task, an accompanying description, the date, and the assignee.
While the overall process is easy, I noticed that you had to tap on the “Assign Date” and “Assign To” buttons harder than normal for them to work.
After you create the task, your employee can tap on it to mark it as completed or hold it down to delete it.
After your employee completes a job, the customer gets the bill, which they can pay with cash, check, or credit card.
If your customer pays with cash or check, you can just click “Accept Payment.” When a customer pays with a credit card, you can enter their billing information into your ServiceTitan app or scan their card to complete payment in the field.
Housecall Pro offers three plans:
- Basic, for one user, at $49/month
- Essentials, for up to five users, at $129/month
- MAX, for more than five users (request pricing)
Pros and Cons
|✓ Great customer service|
✓ Reasonably priced
✓ Quickbooks integration
✓ Small learning curve
|✗ Support line is just a chat bubble|
✗ Too expensive to some users
✗ Some buttons on the mobile software don’t register taps as easily as others
User-Friendly: “I have tried about 4 different HVAC softwares and HCP is by far the best. It’s easy to understand and very user friendly. If I can’t figure something out there is always someone there to help.” – Korrin K from Trustpilot
Affordable: “Houscall Pro offers the power and packaging of a large CRM/FSM at a fraction of the price point. No crazy per user rates, no wild add-on costs, just packages that are flat rate, affordable, and well within the budget of even the smallest home services business.” – Andrew R from Capterra
Confusing Setup: “I dislike the fact of the setup being a little confusing for me. I can’t remember what to go in to get to where because it’s a little confusing.” – Renee W from g2
Buyers Guide to Field Service Software
Here are three things to look for when shopping for a field service management solution:
Improved Efficiency and Effectiveness
You generally want software that streamlines day-to-day operations and services. Some examples of this are:
- Creating Estimates
- Creating Invoices
- Scheduling Jobs
Stronger Communication Across Teams
Rather than digging through various communication channels, a good field service management (FSM) software lets you streamline how you talk to your employees and customers.
Your FSM should perform tasks like:
- Tracking where your workers are
- Notifying you if customers cancel appointments
- Messaging customers your expected arrival time and other notifications
- Updating you and your customers about their appointments
- Letting customers make last-minute requests for additional services
Creating Reports and Dashboards
Because FSM software collects a lot of data, it can create reports to help you visualize the data and gain a better understanding of how to improve your business.
Some information you can track includes:
- When an employee clocks in and out
- How much money you’re spending
- How much time a job takes to complete
FAQ About Field Service Software
Field service management software helps business owners and workers in various field service industries process job orders, automate scheduling and dispatching, keep track of service and repair tasks, manage customer service contracts, collect payments, and more.
Some common features of field service software are:
• Work order management
• Mobile apps
Field service software makes your business more efficient by:
• Preventing errors
• Giving employees access to essential resources
• Managing emergencies
• Making it easier to schedule jobs
Which is the Best Field Service Software for Your Business?
That depends on how large your company is. ServiceTitan is best for larger businesses, while Housecall Pro is the preferred solution for small businesses. ServiceTitan also has more features than Housecall Pro, so it tends to be more expensive.
For more software reviews and recommendations, check out our top field service management software of the year. We also reviewed the best software for lawn care pros, pest control companies, and landscapers.
Main photo credit: Pexels / Pixabay (with text overlay)