JobNimbus, a leading software for field service professionals, generally gets the job done, but it is more expensive than its competitors and gets mixed customer reviews. We took the software for a test drive on mobile and desktop, looking at its key features, user reviews, and pros and cons.
What we found: JobNimbus doesn’t have as many features as you would expect from something so expensive, but some of the features it does have are unique. We’ll detail those below.
JobNimbus is a CRM and project management software that helps contractors streamline their communication and better manage teams. It works for numerous field service industries, including landscaping, roofing, and fencing.
|LawnStarter Rating||3.5 out of 5 stars|
|Price Range||$100 per month – $300 per month|
|Pricing Model||By Features|
|Made For||Concrete; Construction; Deck and Patio; Fence; Flooring; HVAC; Landscaping; Roofing; Solar; Window and Door; Window Blinds|
|Features||Templates; Task Management; Integrations|
JobNimbus Overall Rating: 3.5 out of 5 Stars
JobNimbus Key Features
From JobNimbus’ dashboard, you can use templates to set up contracts and documents. You access this feature in your account settings and make changes depending on your business. For example, you can customize your invoices to show, say, the sales representative.
What we found: JobNimbus has a drop-down menu with many fields which you can use to edit your templates. For example, under “Payment”, you can pick fields like Location, Total, and Payment Method.
JobNimbus makes it easy to manage your tasks. To create a task with the desktop version, you click the “Add Task” button and fill in the details. You can also create a task by clicking the blue “+” button at the top, but clicking the “Add Task” button is better because it automatically populates with your customer’s name.
The tasks you create come in the following types:
- Phone Call
- Lead Follow-Up
- Invoice Follow-Up
- Estimate Follow-Up
You can also categorize whether a task is low, medium, or high priority. With the desktop version, you can add this while creating the task, whereas you can click the “Priority” button on the mobile with the same ease as sending a text message.
Additionally, JobNimbus has a drag-and-drop calendar, making it easy to reschedule appointments. However, you can access the calendar only on the desktop version, and not the mobile version.
What We Found: If you are using the mobile app, you have to manually assign contracts, subcontractors, and assignees yourself.
Customers praise JobNimbus for its integration features. JobNimbus integrates with many different types of software, such as:
- Google Maps
What we found: You need to get an API key from JobNimbus to do any integrating. To do this, you go to the API template in Settings, type in your information, and JobNimbus will generate an API key. From there, you enter the generated API key in the software. It’s very easy to do even if you don’t know anything about APIs.
This section is geared toward small features and bugs that we came across.
- Notifications: On the mobile version, you can access notifications relating to jobs, work orders, contacts, and tasks. JobNimbus also notifies you when you received a mention on Instagram!
- Updating: When we were testing the mobile app, we noticed that we could upgrade to the newest version through the account tab. However, clicking “Update” took us to the iOS App store, rather than upgrading the app. This might happen to you, so be aware.
JobNimbus has three pricing plans, but you have to request them by filling out a form on their website. The pricing plans are:
- Early: Smallest number of features available
- Growing: More features than Early, less features than Established
- Established: Largest number of features available
JobNimbus has a 14-day free trial period.
Strong Automation Features: “The automation features are, by far, what we have enjoyed the most. Adding automation has helped us seal up the cracks that occur when taking a customer thru the construction process.” – Ryan S from Capterra
Ease of Use: “What I particularly like about JobNimbus is how simple it is to add tasks and contacts and how flexible the calendar is. You can see exactly what’s going on with customers, and the timetable makes it easy to keep appointments and responsibilities on time.” – Obada A from Capterra
Poor Mobile App: “Additionally, the mobile apps are so bad our people have stopped using them and are opening the desktop version on their mobile devices.” – Verified Linkedin User from Capterra
Poor Customer Service: “But you’ve repeatedly ignored my requests to talk with someone on your business development team. I work with a network of hundreds of builders which I could introduce Jobnimbus to. But no one cares to reply. Your actions speak volumes.” – JD from TrustPilot
Customizable Workflows: “JobNimbus has customizable workflows and job boards that help you see at a glance a view of your entire pipeline. The communication and email feature on the desktop version works well and helps you easily see all communication with a customer.” – Stevie H from g2
Pros and Cons of JobNimbus
A common complaint I noticed among reviews was that the mobile app wasn’t very good. After testing it myself, I have to agree. This software is better for desktop rather than mobile.
|✓ Strong integration options|
✓ Customizable templates
✓ Customers praise the training
|✖ Poor customer support|
✖ Mobile app not user-friendly
Alternatives to JobNimbus
Don’t think JobNimbus is the right software for you? Here are some other options to explore:
- Jobber: Jobber has a lot of the same features as JobNimbus, but it’s less expensive for smaller businesses.
- Synchroteam: With Synchroteam, you get a full suite of business management features for a cost of $31 per user per month.
- GetCost: GetCost is super accessible, even for people who aren’t techy, and it’s one of the most affordable field service software options out there. The tradeoff is that it’s kind of simple and lacks advanced features.
- mHelpDesk: mHelpDesk includes advanced functionality, including online billing and payments, but it has a particularly high price tag.
- WorkWave: WorkWave offers a ton of features, and the mobile app has a smooth and modern design, but many of its features cost an additional fee.
JobNimbus: Our Verdict
Though customers give the software mixed reviews, we find that JobNimbus works well for many industries and generally gets the job done – and that last part is most important if you’re looking to grow your business.
Main photo credit: ZeeChow / Pixabay