Massey Services vs. Truly Nolen: Pest Control Companies Compared

Text: Massey Services Vs Truly Nolen | Background Image: Cockroaches

The South is known for hospitality, sweet tea, and good old-fashioned home cooking, but all that yummy goodness attracts pests, and lots of them. Luckily, companies like Massey Services and Truly Nolen can exterminate many pests that find their way into your home.   

These pest control veterans operate in five of the largest southern states, including Florida, Georgia, North Carolina, South Carolina, and Texas. We researched both companies and compared factors like location, cost, services, pests treated, and customer reviews to help you choose the best company for you.

4.2 – 2,000 Reviews
Massey logo

Massey Services

VS
4.7 – 3,000 Reviews
Truly Nolen logo

Massey Services vs. Truly Nolen: Side-by-Side

Pests They Treat

Pricing

Main Features

Pests They Treat

PestsMassey Services
Truly Nolen
Ants
Bed bugs
Beetles
Carpenter ants
Centipedes and millipedes
Cockroaches
Crickets
Earwigs
Fleas
Flies
Mites
Mosquitoes
Moths
Pantry pests
Rodents (mice, rats, etc.)
Scorpions
Silverfish
Spiders
Stinging pests (bees, wasps, etc.)
Stink bugs
Termites
Ticks
WildlifeBirds Only

Pricing

ServiceMassey ServicesTruly Nolan
Basic Pest Services$30-$85 per month$45-$75 per month
Single Treatment$200-$500$200-$500
Termite Treatment$500-$1,200$300-$400

Main Features

FeatureMassey ServicesTruly Nolen
How many states do they serve?7(Including FL, GA, LA, NC, OK, SC, TX)16(Including AZ, CA, FL, GA, KY, NV, NJ, NM, NY, NC, OH, PA, SC, TN, TX, UT)
Service Plans Offered
One-time service?
Monthly service?
Quarterly service?
Offers eco-friendly options?
Does it serve commercial properties?
Customer Service
Gives instant quotes online?
Has an online portal for scheduling, billing, etc?
24/7 customer support?
Better Business Bureau ratingA-A+
Additional Services Offered
Attic insulation
Moisture control
SanitationOnly available to commercial customers
Gutter guards
Lawn treatments for pests weeds, and diseasesOnly available in FL
Air purification

Massey Services and Truly Nolen are two big names in southern pest control. The two top-15 companies have decades of experience offering pest control, specialty treatment options, and complementary services for both residential and commercial customers. 

Carefully examining factors like additional services you may need and the emphasis you place on environmentally-friendly methods will help you make the best choice. Massey Services and Truly Nolen both operate in Florida, Georgia, North Carolina, South Carolina, and Texas.

Both companies back their conservation and sustainability efforts with Integrated Pest Management approaches. IPM reduces pesticide use and environmental impact by combining corrective and preventative treatments. 

Massey Services and Truly Nolen personalize treatments and frequency to fit your needs with multiple plan offerings. Neither company offers wildlife exclusion, but Truly Nolen provides bird removal services.

Both companies offer additional home solutions to provide extended pest control coverage, including insulation installation, lawn treatments, and sanitation services. Massey Services’ exterior services extend to all customers while Truly Nolen only provides lawn treatments to Florida residents.

Massey Services Highlights

Harvey L. Massey has over 57 years of pest control experience. Eleven years after joining Orkin Pest Control in 1963, he became the youngest vice president in the company’s history. In 1985, he purchased Orlando’s Walker Chemical and Exterminating Company renaming it Massey Services, Inc. 

The company now operates over 175 locations serving 800,000 customers. Massey Services is the largest family-owned pest control company in the U.S.

Home-Specific Pest Control

Massey Services offers a 30-day, money-back guarantee on all services. Its personalized pest control plans eliminate the conditions and sources of pest activity. Entomologist-backed technicians track your progress on a comprehensive graph of your property and regularly adjust your program to maintain a pest-free home.

The five-step prevention program includes:

  • Full property inspections
  • Combination treatments (baits, traps, pesticides)
  • Personalized plan
  • Sealing services for cracks, crevices, and entry points
  • Barrier sprays for prevention

Award-Winning Landscape Services

Lawns have become synonymous with the American Dream. Massey Services’ eco-friendly GreenUp landscape service minimizes heat buildup, increases nutrient absorption, reduces noise and air pollution, and decreases water waste and runoff to keep your lawn looking fresh. 

The service includes:

  • Free inspection and personalized plan
  • Lawn pest and weed control
  • Disease treatments
  • Annual aeration
  • Soil testing and fertilization
  • Mowing and pruning recommendations

Irrigation Maintenance Program

Many southern states experience hot, dry weather and droughts. Massey Services commits to water conservation no matter how humid your environment is. Irrigation specialists install, repair, and maintain your sprinkler system, leading to a decrease in insect activity, weeds, and diseases.

The routine service includes:

  • Up to 30% reduction in water waste
  • Routine inspections to detect leaks, blockages, and damaged parts
  • Pattern adjustments
  • Sprinkler head clearing
  • Repair discounts

Eco-Friendly Solutions

A single tree can reduce enough carbon dioxide from the atmosphere each year to equal 11,000 miles of car emissions. Natural resource preservation is a priority for Massey Services, which is why it combines traditional pesticides with baits and traps to lower its carbon footprint and reduce environmental risk.

The Environmental Protection Agency and the Council for Sustainable Florida have recognized the company’s conservation efforts. Massey’s landscape services focus on eco-friendly solutions, and the company offers environmentally conscious pre- and post-construction termite prevention programs.

My Massey Account

Massey Services answers customer inquiries within 24 hours and provides 24/7 emergency customer service. My Massey account access is available online for customers to manage their accounts, pay their bills, review their service history, contact customer service, and schedule treatments. IPhone and iPad users can download the MyMassey app.

Massey Services Pricing

Free inspections are required to receive a personalized price based on the size of your property, the severity of your infestation, the type of infestation you are dealing with, and your location. Basic pest control services start at $30 per month and one-time treatments start at $200. Termite treatments start at $500.

How to Get Quote and Order Service from Massey Services

Massey Services’ online form makes getting in contact with a local representative easy.

Step 1. Clicking “Schedule Now!” or “Schedule Your Free Inspection” will bring you to an online form where you can request a callback to schedule your free inspection.

Massey Home Page

Step 2. Here, you will provide basic contact information.

Massey Quote - Contact Form

Step 3. A local representative will contact you. It’s best to have some basic information ready to provide such as the size of your house, the type of pests you are dealing with, and whether you have children or pets. 

The more information you can provide before your inspection, the more thorough your technician can be.

States Covered: 7; FL, GA, LA, NC, OK, SC, TX

Pests Covered: Ants, bed bugs, beetles, carpenter ants, centipedes, millipedes, cockroaches, crickets, earwigs, fleas, flies, mites, mosquitoes, moths, pantry pests, rodents, scorpions, silverfish, spiders, stinging pests, termites, ticks

Pros:

  • Personalized pest control
  • Free inspections
  • Mobile app and online portal
  • 30-day, money-back guarantee

Cons:

  • Pricing information unavailable
  • Inspection required for quote

Customer Reviews: 

Knowledgeable technicians: “My technician was professional, knowledgeable, friendly, and made the experience of my termite inspection understandable. I could contact him at any time with questions.” – Frank G., Yelp

On-demand services: Since becoming Massey Services customers, we haven’t had the indoor ant or outdoor spider problems we used to. If I find bugs before my next visit, I schedule a free treatment.” – Tish O., Google

Customer service: “I have tried many pest control services, but I have had the best experience with Massey Services. They are attentive, understanding, professional, knowledgeable, and affordable. My technician works hard to accommodate my requests, and make me feel taken care of.” – Ruby Y., Facebook

Overall Rating: 4.2
Our rating is based on the average star rating for 2,000 reviews found on Google, Facebook, and Birdeye.

Truly Nolen Highlights

Truly Nolen laid its roots during the Great Depression. Founded in 1938 by Truly Wheatfield Nolen, the Miami company combined forces with Truly Wheatfield Nolen’s son, Truly David Nolen in 1966. The three-generation business is now the 11th largest pest control company in the U.S. with over 100 locations in 16 states. 

Four Seasons Pest Control

Truly Nolen offers treatments for more than 100 different pests using an Integrated Pest Management (IPM) approach. IPM combines traditional treatments with baits and traps to minimize pesticide use and reduce the risk to children, pets, and the environment.

Truly Nolen’s Four Seasons Pest Control program comprises quarterly treatments providing immediate treatment and long-term prevention for 15 common pests. Each plan is personalized to your unique needs and considers your southern climate and seasonal needs. Four Seasons Pest Control treats and prevents‌:

  • Ants
  • Beetles
  • Boxelders
  • Caterpillars
  • Crickets
  • Earwigs
  • Fleas
  • Mice
  • Millipedes
  • Roaches
  • Scorpions
  • Silverfish
  • Spiders
  • Ticks
  • Wasps

Environmentally Conscious Solutions

Truly Nolen has been conducting environmental research in cooperation with on-staff entomologists since the early ‘90s. The company regularly updates technician protocols to adapt to industry changes, including changes in pest behavior, climate, and treatment options.

Truly Nolen uses naturally occurring products whenever possible and has made sustainability a company priority. It continues to modify business efficiency factors, consumes less fuel in its famous yellow mouse cars, and reduces paper use. 

Customer Service

Reflecting genuine Southern hospitality, founder Truly Nolen believed every customer is a neighbor. This family focus remains at the heart of the company’s mission. It offers 24/7 customer support, a 24-hour response time to all inquiries, and Saturday and evening availability. Customers can schedule services, pay their bills, and update their account information from an online portal

Full-Service Solutions

Truly Nolen offers full-service solutions beyond traditional pest control. Like most southern locations, Florida lawns need year-round upkeep. Truly Nolen provides lawn treatments using soil, pest, plant, and climate analyses to create personalized treatment plans.

Truly Nolen offers an escape from the extreme summer temperatures with insulation installation. Truly Insulation Plus works in attics, crawl spaces, and under flooring. Naturally occurring minerals and materials are combined with high-grade insulation. Truly’s attic insulation is infused with orthoboric acid, an EPA-approved treatment for eliminating self-grooming pests like roaches, ants, silverfish, beetles, and more. TIP provides:   

  • Temperature regulation
  • Fire retardation
  • Decreased noise transmission 

Truly Nolen also disinfects, sanitizes, and eliminates viruses in homes and businesses with Truly Sanitized. The service works on all non-porous surfaces and is effective against COVID-19. Truly Nolen also offers residual applications for continued protection for up to 90 days. 

Truly Nolen Pricing

Online instant quotes are available for most basic services. These services can be performed on the day of your inspection. Specialized services such as termites, rodents, bed bugs, and bees require a free inspection to receive an accurate quote. These specialized services can be performed the day following your inspection. 

Prices vary based on the size of your property, your location, the pests you are dealing with, and the number and types of treatments needed to resolve your problem. Truly Nolen’s popular Four Seasons Pest Control plan starts at $45 per month. One-time services start at $299, and discounts are available for senior citizens, military personnel, and first responders.

How to Get an Instant Quote and Order Service from Truly Nolen

Truly Nolen’s online estimator makes it easy to purchase their preventative pest control package or a single intensive treatment.

Step 1. Start by clicking on “Free Estimate” or use the drop-down menu to select your problem pest and click “Get an Estimate.”

Truly Nolen pest control screenshot of car and promise

Step 2. Next, enter your contact information, the approximate square footage of your home, and your ZIP code.

Truly Nolen - Instant Quote Form

Step 3. Here, you will see your monthly price estimate along with the total due. You have the option to “Start Service” for the Four Seasons Pest Control or a one-time intensive treatment.

The below estimate is based on a 2,000-square-foot Arizona home.

Truly Nolan - Your Quote

Step 4. Lastly, enter your home address and review your billing plan before completing your purchase. Here, you can enter information about your pest problem. 

Truly Nolan Order Form

A local representative will contact you to arrange an inspection and your first service. Large infestations may be subject to additional charges upon inspection.

Truly Nolan Coverage Map

States Covered: 16; AZ, CA, FL, GA, KY, NV, NJ, NM, NY, NC, OH, PA, SC, TN, TX, UT

Pests Covered: Ants, bed bugs, beetles, carpenter ants, centipedes, millipedes, cockroaches, crickets, earwigs, fleas, flies, mites, mosquitoes, moths, pantry pests, rodents, scorpions, silverfish, spiders, stinging pests, stink bugs, termites, ticks, birds

Pros:

  • Experienced
  • Organic options
  • Service guarantee
  • Team of entomologists
  • Leading-edge research and training facility

Cons:

  • Pricey single treatment options
  • No online chat
  • Limited availability of lawn services 

Customer Reviews: 

Ongoing prevention: We have been customers for 21 years. They have always given us outstanding service. We rarely have pest problems because of ongoing treatments. Our technician always reminds us we can call them ‌if we have issues in between scheduled treatments.– Betty H., Google

Service guarantee: “When I started seeing termite activity, I contacted a few different companies for estimates and treatment plans. Truly Nolen was the only company to do a thorough inspection. They also offered a service guarantee for their work. I felt confident hiring them knowing my house would be protected.” – Sarah W., Yelp

Flexible service: “Truly Nolen impresses us. They always work with my schedule and send technicians out quickly. They are always professional and pleasant and spray my home thoroughly.” – Lauren F., Facebook

Overall Rating: 4.7
Our rating is based on the average star rating for 3,000 reviews found on Google, Yelp, and ContactUs.

Buyers Guide to Choosing Between Massey Services and Truly Nolen

With decades of experience, Massey Services and Truly Nolen provide environmentally conscious pest control services for southern homes. Explore the following factors to help you choose the best company for you.

Your Location

Massey Services and Truly Nolen both serve Florida, Georgia, North Carolina, South Carolina, and Texas.

Massey Services: Also operates in Louisiana and Oklahoma

Truly Nolen: Also has locations in Arizona, California, Kentucky, Nevada, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Tennessee, and Utah

Pests Covered

From palmetto bugs and mosquitoes to fire ants and scorpions, be sure to verify the company you choose treats the pest you are dealing with.

Massey Services: Treats many insects and rodents; does not offer wildlife services

Truly Nolen: Treats many insects and rodents; only offers wildlife services for birds

Eco-Friendly Options

Massey Services and Truly Nolen both began their ongoing environmental commitments in the early ‘90s. Contact your local branch representative to find out about the options available in your area.

Massey Services: IPM approach to minimize pesticide use; water conservation and waste runoff efforts

Truly Nolen: IPM approach; research facility for the development of eco-friendly and natural solutions; uses natural and organic treatments whenever possible

Customer Testimonials

Third-party review sites like Google, Yelp, BBB, and Consumer Affairs can give you a complete look at your local Massey Services and Truly Nolen.

Massey Services: Customers value free on-demand reservices, knowledgeable technicians, and outstanding customer service that makes them feel like family. However, they could do without the pushy sales tactics the company often uses.

Truly Nolen: Customers love flexible scheduling, preventative services, and satisfaction guarantees, but they criticize the sometimes ineffective treatments and difficult cancellation process.

Cost

Massey Services and Truly Nolen offer many personalized and specialty treatment options requiring a free inspection to receive a price quote.

Massey Services: Customized prevention plan costs between $30 to $85 per month. They include general pest control, inspections, and free re-service guarantees. Landscape services, specialized treatments, exterior pest control, and irrigation maintenance cost extra. Specialty options like termite treatments cost between $500 to $1,200 and single treatment options start at $200.

Truly Nolen: Four Seasons Pest Control includes coverage for 15 common pests, inspections, and retreatments. Plans cost between $45-$75 per month. Specialty options like termite treatments, rodent control, and insects outside of the general plan require a free inspection to quote. One-time treatments start at $299 and discounts are available for senior citizens, military personnel, and first responders. The company also runs frequent promotions for new customers on its website.

FAQ About Pest Control

Why are technicians only spraying outside of my home?

Many companies use Integrated Pest Management to reduce pesticide use. IPM relies on a combination of baits, traps, and traditional pesticides to treat and prevent pests. During active infestations, companies will likely treat the interior and exterior areas of your home with pesticide sprays. Once your active infestation is resolved, the company will maintain your pest-free home and prevent further infestations by targeting sprays to the exterior perimeter.

How are pests getting inside my home?

Ants, roaches, rodents, and many other pests can squeeze through the smallest cracks looking for food and warmth. Technicians are trained to target sprays to these cracks and crevices to both treat and prevent pests. Many companies provide exclusion services to effectively seal any openings pests might enter.
Steps you can take at home to minimize pests entering your home include:
• Trimming landscapes, branches, and shrubs so they do not touch your home
• Storing firewood away from your home and off the ground
• Checking for cracks and gaps at all cable, heating, and pipe entrances 
• Sealing doors and windows

Are pests hazardous?

Structural damage and health threats are potential side effects of an unwanted infestation. Pests like rodents and cockroaches contain allergens that trigger asthma while others cause painful bites and stings. Many pests spread food-borne illnesses. Regular pest control treatments can prevent these unwanted damages and health risks and provide you with peace of mind.

DIY Pest Control

Living in the South, chances are good you have purchased a bug zapper at least once to control the mosquito population in your yard, only to find out it doesn’t work. That’s right, bug zappers are a DIY myth. UV lights do not attract mosquitoes, and the devices aren’t powerful enough to harm the bugs that are attracted to them. For a look at some proven DIY methods, check out LawnStarter’s Pest Control page for great resources.

Here are some helpful articles to get you started:

Other National Pest Control Companies to Consider

If mosquitoes are ruining your barbecues, your instinct may be to call the first exterminator that pops up on your Google search, but there is a lot to consider when selecting the right pest control company. Be sure to weigh all your options by checking out these other large companies.

When to Call a Pest Control Pro

Did you know ants can live for up to 30 years? These hardworking insects can lift 50 times their weight and “hear” by sensing vibrations because they have no ears. If you would rather not keep ants around longer than it takes for you to have an empty nest of your own, call a pest control professional from Massey Services or Truly Nolen to treat and prevent infestations.   

Main Image by Walter Freudling from Pixabay with Logo Overlay.

Kimberly Magerl

Kimberly Magerl

Born and raised in Springfield, Illinois, Kimberly Magerl enjoys growing fruits and vegetables in her garden. When she isn't gardening, Kimberly enjoys trying new recipes and cooking with her home-grown herbs.